April 24-26, 2022 | Paris Las Vegas Hotel & Casino | Las Vegas, NV

Speaker Bucket

Michael Taylor

Michael Taylor

Practice Lead for Travel | J. D. Power

Michael Taylor is the Practice Lead for Travel at J. D. Power and has responsibility for Rental Car, Airport and Airline studies.  He has more than two decades of Rental Car experience, working with all major brands under the Enterprise, Hertz and Avis banners.   He has worked with all the major airlines including UAL, American, Delta, Southwest, Alaska, Air Canada and JetBlue.  Michael currently works with over 20 North American  airports including JFK, EWR, LGA, MIA, LAS, DEN, DTW, IAH, HOU, MCO, BOS and others.

Session Archive

Car Rental and the Customer Experience in the Reset and Recovery Phases

October 19, 2020
9:00 AM - 10:00 AM (PT) || -

How will customer expectations change in a post-COVID-19 world? More Info

Published Work