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Last updated: January 7, 2022

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ICRS Experience Schedule

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Monday, October 19, 2020

October 19
9:00 AM - 10:00 AM (PT)
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Car Rental and the Customer Experience in the Reset and Recovery Phases

How will customer expectations change in a post-COVID-19 world? more info

Watch

October 19
11:00 AM - 12:00 PM (PT)
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ACRA Legislative Update and Town Hall

The American Car Rental Association will dissect perhaps the most disruptive year in the history of business, let alone car rental. more info

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October 19
12:00 PM - 1:00 PM (PT)
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Road to Revenue: Pricing Strategies for the Way Forward (Concurrent)

Discussion around insights to guide global car rental professionals on what to expect from their competitor intelligence and RMS systems in the new normal. more info

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October 19
12:00 PM - 1:00 PM (PT)
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Graves Amendment Update: A New Solution for Claims in Primary States (Concurrent)

This session will outline a new legal strategy for car rental operators to combat denial of liability. more info

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Tuesday, October 20, 2020

October 20
11:15 AM - 12:15 PM (PT)
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Car Rental’s Digital Transformation in a Post COVID-19 World

What started as a hot topic before the pandemic is now a necessary component of business strategy. more info

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October 20
12:15 PM - 1:15 PM (PT)
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Going Contactless: Preparing Your Rental Business for a Frictionless Future (Concurrent)

Discover how the latest technology innovation is helping deliver contactless rental services. more info

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October 20
12:15 PM - 1:15 PM (PT)
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An Operator's Perspective: Car Rental and Telematics in the New Normal (Concurrent)

Learn how rental operators are handling the new normal and using telematics to their advantage. more info

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Wednesday, October 21, 2020

October 21
9:00 AM - 10:00 AM (PT)
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Rethinking Your Fleet Plan to Solve Tomorrow’s Challenges

It's time to rethink your fleet plans! more info

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October 21
11:00 AM - 12:00 PM (PT)
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Understanding New Platforms to Grow Utilization, Revenues

The COVID-19 pandemic has only accelerated the evolution of car rental to an app-based, on-demand model. more info

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October 21
12:00 PM - 1:00 PM (PT)
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A New Profit Equation for Car Rental (Concurrent)

Make more money with your fleet by offering a better experience and decreasing your cost at the same time. more info

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October 21
12:00 PM - 1:00 PM (PT)
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Vehicle Protection to Keep Rental Fleets and People Moving Safely (Concurrent)

We'll examine the vehicle sanitization landscape and a long-term solution to sustainable vehicle hygiene. more info

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Thursday, October 22, 2020

October 22
9:00 AM - 10:00 AM (PT)
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Building a Stronger Balance Sheet to Weather the Next Crisis

It is important to strengthen your lender relationship before the next severe economic shock. more info

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October 22
11:00 AM - 12:00 PM (PT)
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2020 Legal Update: Understanding COVID-19 Legal Claims and Other Developments

The coronavirus pandemic has changed the legal landscape for most businesses, including mobility and rental car operations — we'll examine several important decisions impacting the car rental industry throughout 2020. more info

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October 22
12:00 PM - 1:00 PM (PT)
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Weather the Storm — How to Strengthen Your Natural Catastrophe Plan

Does your car rental business fall within the path of regularly occurring weather events? You should already have a plan, but is it strong enough? We'll take a look at the latest best practices. more info

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October 22
12:00 PM - 1:00 PM (PT)
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How Car Rental Can Take Advantage of Changing Travel Models (Concurrent)

A surge in personal vehicle usage and reluctance to share rides, from ride hailing to public transportation, could deliver new business for car rental. more info

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Friday, October 23, 2020

October 23
9:00 AM - 10:00 AM (PT)
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Managing the Next Stage of Travel Recovery: Inspire Productivity, Engage New Talent

In the new world emerging from COVID-19, how you engage, coach, and motivate your managers and employees will be the new point of differentiation for you as a leader. more info

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