August 15-17, 2021 | Caesars Palace | Las Vegas, NV

Schedule

Last updated: July 21, 2021

2021 Agenda

Monday, August 16, 2021

August 16
10:00 AM - 10:05 AM (PT)
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Welcome!
Welcome to ICRS 2021! more info

August 16
10:05 AM - 10:55 AM (PT)
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Keynote: Fireside Chats: Understanding the Recovery for Car Rental
Three experts, three fireside chats — one big picture. Befitting extraordinary times, this year’s ICRS keynote takes on a new format. more info

August 16
11:00 AM - 11:55 AM (PT)
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Survival & Revival - ACRA presentation
The American Car Rental Association will present "Survival and Revival" – most ACRA members survived the worst industry downturn many have ever – and hopefully will ever – see. Let's discuss what we learned and where we're headed! more info

August 16
2:35 PM - 3:15 PM (PT)
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Independent's Roundtable
While the major brands shape the national conversation, the independents must adapt an entrepreneur’s mindset to prevail in their local markets. Join us for this candid discussion with heads of four established & emerging independent car rental companies. more info

August 16
2:35 PM - 3:15 PM (PT)
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Breaking the Queue: New Strategies for More Efficient Car Rentals
There is a perfect storm brewing of severe staffing shortages and a rising intolerance for inferior consumer experiences. We'll discuss the new tools and techniques to facilitate on-demand & app-based rentals — while understanding how to make this new ecosystem function cohesively. more info

August 16
4:00 PM - 4:40 PM (PT)
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Pricing and Revenue Management for a Post-Pandemic World
Using data and lessons learned from the U.S. and the many countries in different stages of recovery, this seminar will impart best practices to maximize revenue and opportunity as we emerge from the pandemic. more info

August 16
4:00 PM - 4:40 PM (PT)
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New Methods to Enhance the Customer's Experience During the Travel Recovery Period
With the return of travel a new customer has entered our world. You could call them a “Revenge,” “Cautious,” or “Bleisure” traveler, or they seek Value > Brand. This workshop will share best practices on how to interact with these new renters in ways that will lead to higher sales, CSI scores, and customer retention levels. more info

August 16
4:45 PM - 5:25 PM (PT)
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Fleet Planning - When Your Plan is Out the Window
With a rapidly returning demand and vehicle supply constraints yet no meaningful comparison to 2020, how do you plan fleet for the near future? more info

August 16
4:45 PM - 5:30 PM (PT)
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Best Practices, New Methods to Prevent Auto Rental Theft and Fraud
This panel will share tips and tricks to identify high risk renters before they get into your rental, how to spot potentially fraudulent patterns during the rental, and how to recover vehicles quickly and efficiently. more info

Tuesday, August 17, 2021

August 17
8:30 AM - 9:30 AM (PT)
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Keynote: Understanding Data & Trends to Engage the Post-Covid Car Renter
This seminar presents custom research that spotlights key insights into how traveler behaviors and preferences have evolved over the past year, including how they engage with and what they expect from travel brands. more info

August 17
9:30 AM - 10:30 AM (PT)
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Making a Difference: Communicating Car Rental's Message to Local & State Politicians
David Purinton will share his blueprint for effective communication in the political arena - and will be joined by a special guest or two who will share perspective from the legislator’s side. more info

August 17
9:30 AM - 10:30 AM (PT)
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The Legal Landscape Is Changing - Are You Prepared?
We’re emerging from the pandemic, and “The Roaring Twenties” is upon us — meaning new legal challenges for car rental as customer experiences shift and technology and mobility platforms evolve. more info

August 17
11:05 AM - 11:55 AM (PT)
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Sourcing Rental Cars When the Supply Well is Dry
The continuing shortage of semiconductor chips and increasing demand have caused an unprecedented shortage of new and used vehicles. This seminar will provide strategies for car rental operators when the normal fleeting and de-fleeting patterns do not apply. more info

August 17
2:05 PM - 2:55 PM (PT)
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Closing Keynote: Car Rental and the EV Revolution: When, Where, and How?
Electric vehicles comprise only about 2% of new vehicle sales today, yet as many as 50 new electric models are planned within five years. This panel of EV experts will outline the near future of the EV market and then dive into the logistics and challenges of renting EVs. more info

News & Updates

img ICRS Keynoter Announced!

Enterprise Holding’s SVP of NA Operations to lead keynote...

img 2021 Schedule

The program is updated frequently - view updated now...

img 2021 Speakers

2021's speaker line-up is growing each day for a powerful event...

img Exhibit & Sponsor With Us

See why so many turn to ICRS to connect with fleet operators...