April 15-17, 2019 // Paris Las Vegas

2018 Schedule

Schedule-at-a-glance posted below. 

Last updated: March 29, 2018

Sunday, April 15, 2018

12:00 PM - 6:30 PM

Sponsored by

Foyer Grand Salon

3:00 PM - 5:00 PM

Whether a seasoned professional with years of car rental experience or brand new to the industry, professional certification through the Center for International Retail Automotive Standards (CIRAS) can have immediate benefits. From time savings while hiring or seeking employment to reduced insurance rates, certification through CIRAS is worth considering.

Jim Schalberg, Owner - Jim Schalberg Auto Rental Solutions

3:00 PM - 5:00 PM

The two publicly traded car rental companies in the U.S. have generated a lot of news recently, and a fair amount of stock movement to go with it. What forces are contributing to these fluctuations and the market in general? Market analyst and conference call veteran John Healy, along with the data provider of Auto Rental News’ rate surveys — Michael Meyer, CEO of Rate Highway — will provide their unvarnished views on the forces driving U.S. car rental today and the future. Moderated by Chris Brown, executive editor of Auto Rental News, attendees will gain insights into the leisure and corporate, neighborhood and airport markets, trends on pricing, volume, demand, and fleeting, and the impacts of new transportation modes such as ride hailing.

Moderator: Chris Brown    

Panelists: Michael Meyer, Rate-Highway; John Healy, Northcoast Research

5:00 PM - 6:30 PM

Sponsored by:

Grand Salon

5:00 PM - 6:00 PM

ACRA Board Meeting

Monday, April 16, 2018

7:30 AM - 7:30 PM

Sponsored by:

Foyer Grand Salon

8:00 AM - 8:55 AM

It is no secret the world of “new mobility” is already changing traditional consumer transportation models, and this change is predicted to dramatically accelerate in future years.  In this session we'll examine ways to take advantage and implement practices to profit from these “new model” entrants (Uber, Lyft, etc.), that have already altered consumer expectations and have become very big businesses in most regions of the country.  Our discussion will show you how to profit TODAY from servicing the volume rental and purchase needs new Ride Sharing drivers, while at the same time help you prepare to adapt to opportunities as the future of mobility unfolds. Free Continental Breakfast 

Presenter: John Possumato, DriveItAway

 

8:00 AM - 8:55 AM

Los operadores extranjeros que se han desplazado a los EE.UU. para el Show Internacional de Alquiler de Automóviles de 2018, así como los operadores estadounidenses, están invitados a asistir a esta reunión informal para conocerse cara a cara. Se trata de una oportunidad para establecer contactos a nivel mundial que puede impulsar el volumen de negocios. ¡No se olvide de traer un montón de tarjetas de visita!

Maestro de ceremonias: Shayne Ashton

Emcee: Shayne Ashton, PurCo

9:00 AM - 9:55 AM

Learn how to make the most of International Car Rental Show with an insider’s look into the event’s highlights. It’s also designed to be an opportunity to meet fellow attendees and form connections that will last during the expo and beyond. The experience matters, so make sure yours is the best it can be!

Emcees: Shayne Ashton, PurCo; Sharon Faulkner, ACRA

Sponsored by

  

 

9:00 AM - 9:55 AM

Los daños ocurren; se trata de un hecho real en cualquier operación de alquiler de automóviles. Pero, ¿cómo recuperar las pérdidas de las personas que causaron los daños? Este práctico taller ayudará a los operadores latinoamericanos a recuperar de un modo eficaz y ético la cantidad completa de aquellos que dañaron sus vehículos —incluidos los clientes extranjeros—, desde la documentación y comunicación apropiadas hasta la manera de afrontar las nuevas reglas de las tarjetas de crédito que hacen más difícil cargar simplemente los daños a las tarjetas de crédito de los clientes. Se discutirán las teorías de pérdida de uso, cuotas administrativas y disminución de valor, así como métodos de cobro que mantienen un alto nivel de servicio al cliente.

Ponente: Adam Jaynes, PurCo Fleet Services

Damage happens — it’s a fact of life in any car rental operation. But how do you recoup your losses from the parties who caused the damage? This how-to workshop will help Latin American operators effectively and ethically recover their the full amount from those who damaged vehicles — including foreign renters — from proper documentation and communication to navigation of new credit card rules that make it more difficult to simply charge damage to renters’ credit cards. The theories of loss of use, administrative fees, and diminution of value will be discussed, as well as collection methods that maintain a high level of customer service.

Presenter: Adam Jaynes, PurCo Fleet Services

10:00 AM - 10:55 AM

 "Sixt’s Outlook on Growth Initiatives in the Global Car Rental and Mobility Markets." Alexander Sixt, the fourth generation of the Sixt family to serve in leadership at the world's fifth largest car rental company, will discuss the company's expansion plans for the U.S. market, as well as share Sixt's vision for the future of mobility both in the U.S. and around the globe.

Keynote Speaker: Alexander Sixt, Sixt SE

Sponsored by:

Gold Ballroom

11:00 AM - 11:55 AM

Stuart Rothenberg, founder of the Rothenberg Political Report, has penned opinion/analytical pieces for The Wall Street Journal, The Washington Post and The New York Times and served as a CNN Political Analyst for more than a decade. Rothenberg is a go-to political analyst and one of Washington, D.C.'s true insiders and will share his insights on which way the political winds are blowing - and why.

Presenter: Sharon Faulkner, ACRA

Guest Speaker: Stuart Rothenberg, Senior Editor - Inside Elections with Nathan L. Gonzales

Gold Ballroom

12:00 PM - 2:00 PM

Event Center

2:05 PM - 3:00 PM

A number of government agencies, including the FTC, have flagged the car rental industry on the risk that personal information stored in rental vehicles could be stolen and used for malicious acts. This first part of this seminar will outline car rental’s specific cybersecurity exposures and then present current approaches to deleting renters’ private data — not an easy feat for fleets with multiple makes and models. Meanwhile, rental vehicles used as weapons of destruction have garnered the increasing attention of the media, law enforcement, and security experts. The second portion of the seminar will show attendees how to identify suspicious activity, handle a situation if a threat is detected, and report the information to the proper authorities.

Presenter: Andrea Amico - Jack Cooper Logistics and chair of the Cybersecurity & Privacy Initiative at IARA

Sponsored by

2:05 PM - 3:00 PM

Successful independent car rental companies don’t prevail on low price — they find their niches, understand their customers, and keep them coming back by creating a superior customer experience. Our panel of independent operators will demonstrate their proven techniques to measure customer satisfaction, mine customer data, engage through social media and other marketing tactics, incentivize customer loyalty, and deliver the customer journey that wins their markets.

Moderator: Chris Brown   

Panelists: James Dalglish - GO Rentals; Chad Knavel - Rugged Rental; Ryan Kerzner - Midway Car Rental

2:05 PM - 3:00 PM

Los consumidores del mercado de alquiler de vehículos en muchos países latinoamericanos afrontan una oferta de servicios que causa innumerables quejas e insatisfacción a los clientes. No obstante, una oferta creciente para el consumidor es la tarifa prepagada, la cual incluye a menudo productos ofrecidos en el mostrador. Las tarifas inclusivas prepagadas brindan una mejor experiencia al consumidor, son obviamente más altas que la tarifa inicial publicada y ayudan en la gestión de la flotilla de vehículos al reducir el problema de las personas que reservan el vehículo sin pagar y luego no se presentan. En este seminario se hablará de estos factores y de cómo estructurar y promocionar una tarifa inclusiva prepagada de la que se beneficie tanto la compañía como el cliente. 

Ponentes: Lourdes Reveles -  Mex Rent A Car, Simon Ward - Cartrawler, Felipe Ocáriz - Volaris

Rental car consumers in many Latin American countries must contend with a service offering that causes countless customer complaints and dissatisfaction. However, a growing customer offering is the prepaid rate, which is often inclusive of products offered at the counter. Inclusive, prepaid rates drive a better customer experience, they’re obviously higher than the advertised initial rate, and help fleet management by minimizing no-shows that plague pay-on-arrival. This seminar will discuss these factors and how to structure and market an inclusive, prepaid rate that is a win for both the rental company and the customer. 

Presenters:Lourdes Reveles -  Mex Rent A Car, Simon Ward - Cartrawler, Felipe Ocáriz - Volaris



 

3:00 PM - 3:30 PM

Networking Break / Descanso para establecer contactos profesionales

3:30 PM - 4:25 PM

¿Cuál es la mejor herramienta de marketing para lograr que un cliente repita? No es las tarifas bajas sino un servicio al cliente de calidad superior. Entonces, ¿cómo lograr un excelente servicio al cliente cuando la diferencia entre el costo indicado en la reservación y el precio real cuando el cliente se lleva el coche es a menudo muy alta? En este seminario se revelará cómo hacer que los clientes regresen a la compañía, fijar expectativas adecuadas para el cliente y crear una experiencia friccional?? al alquilar un automóvil, con la meta final de mantener la rentabilidad.

Ponentes: Carlos Vuillaume - rentalcars.com; y Luis Miguel Navarrete - Avis México

What is your best marketing tool for repeat business? It’s not low rates, but superior customer service. Then how do you achieve top-rate customer service when the gap between the booking cost and the real “drive away” price is often very high? This seminar will reveal ways to boost repeat business, set the proper expectations for the customer, and generate a frictional car rental experience — with the ultimate goal of sustaining profitability.

Presenters: Carlos Vuillaume - rentalcars.com; Luis Miguel Navarrete - Avis Mexico

3:30 PM - 4:25 PM

If you could gain an extra $400 in each de-fleeted rental car you sell, how would that benefit your revenue per unit (RPU)? Our panel of experts have years of experience moving the iron. They’ll help you understand used-car sales peaks and valleys, how to optimize your vehicle mileage, ways to get your cars CPO (certified, pre-owned) ready, how to adjust model mix based on market trends, how to make the guidebooks work for you, and more. This seminar will give you insights into adjustments to your remarketing strategy that will directly impact your bottom line.

Presenters: Jerame Jackson, Fox Rent-A-Car; Helder Dias, RoamRental

3:30 PM - 4:25 PM

Extremists do not share a common profile and might be self-radicalized and self-trained. Their experiences and motives are often distinct and increasingly unpredictable, and they’re willing to act alone — making them difficult to identify and stop. In a compelling first for the International Car Rental Show, FBI special agents will educate car rental operators on the catalysts of violent extremism and demonstrate the ways to identify at-risk individuals who may be going down a path of targeted violence. As well, an FBI private sector coordinator will reveal the resources and points of contact available to the car rental industry and the private sector to work together to protect our nation’s economy and national security.

4:35 PM - 5:30 PM

How will Artificial Intelligence (AI) reshape the industry? Is Bitcoin the next “tulip mania” or the next gold, and should you care? Can tech such as facial recognition help solve fraud and security issues? Sharky and Alex, at the intersection of auto rental and Silicon Valley, will get you up to speed on the latest trends and reveal the technologies that you can put to work for you right now.

Presenters: Sharky Laguana, Bandago Van Rental; Alex Shartsis, Perfect Price; Heather Henson, Kogniz, Inc.

4:35 PM - 5:30 PM

Our society is undergoing an unprecedented reckoning regarding sexual harassment and assault, making your responsibility to maintain a safe work environment more important than ever. In this seminar — designed specifically for small business owners — employment law and human resources experts will define your legal obligations to prevent harassment in your workplace, show how to recognize and prevent unacceptable behavior, structure effective prevention training, and handle properly any allegations brought within your company.

Presenters: Rob Rosenthal - Howard & Howard; Rich Frakes - Desert Cab Company

4:35 PM - 5:30 PM

Todos los años los operadores pugnan por encontrar y retener a empleados de calidad. La dolorosa frase “necesitamos gente que valga” es un tema común entre los operadores tanto corporativos como independientes, así como entre los licenciatarios. Discutiremos y compartiremos tácticas viables de reclutamiento de empleados que proporcionarán una nueva perspectiva de contratación dentro de la “economía gig”, las realidades del desempleo, el impacto del compromiso de los empleados, la promoción de la marca en la edad ultra-transparente de las redes sociales (Glassdoor, Indeed, Instagram, entre otras), y el verdadero motivador e impulsor de la mentalidad de los “millenials”.  

Ponente: Israel Álvarez, fpg

Every year operators struggle to find and retain top talent. The pain of “we need great people” is a common theme amongst corporate, independent, and licensee operators alike. This discussion will explore actionable recruitment tactics that will provide a new hiring perspective within the “gig economy,” the realities of unemployment, the impact of associate engagement, how to brand your firm within the ultra-transparent social media age (Glassdoor, Indeed, Instagram, and others), and the true motivator and driver of the Millennial mindset.  

Presenter: Israel Alvarez, fpg

5:30 PM - 7:30 PM

Event Center

Tuesday, April 17, 2018

7:30 AM - 3:00 PM

Sponsored by:

8:00 AM - 9:30 AM

Breakfast: 8:00am

Auto Rental News Impact Award: 8:30am

Keynote Address: 8:40am

"New Mobility in China"

With the largest middle class and internet user population in the world, China is entering the share-economy fast lane. VC backed start-ups eagerly offer shared bikes, umbrellas, mobile-phone chargers, offices, lodging and cars. China’s new generation is embracing this new life style with open arms. In the era of new mobility, more and more disruptive business models and startups have been tried and experimented with – some succeed but more have failed. Driven by world-leading high-speed rail and commercial airport network infrastructure, car-sharing is becoming the preferred choice of mobility by many for either urban business trips or leisure travel. This session will share insights of the new mobility landscape in China, both touching on today’s development as well as future opportunities.

Keynote Speaker: Dr. Leo Cai, eHi Car Services

9:35 AM - 10:30 AM

On-demand rentals, including carsharing, may use different platforms to deliver their services, but an on-demand rental and a counter-based rental essentially provide the same service — use of another party’s vehicle for a specified period. And yet, it is not always clear which laws apply (or how) to on-demand rentals. This seminar will provide an overview of the legal issues surrounding on-demand rentals and discuss how to comply with laws that were often passed with a counter-based model in mind. Operators of any type of mobility service from a small, counter-based operation to a newer, app-based on-demand mobility service will learn how to navigate this changing legal landscape. Examples of developing issues include the use the telematics, receipt and handling of user data, membership criteria and monitoring, and other trending issues.

Presenters: Wes Hurst, Polsinelli; Leslie Pujo, Plave Koch

9:35 AM - 10:30 AM

From social networking and entertainment to online shopping and car rental, today’s customer expects their experience to be mobile. Travel bookings on mobile devices grew 14% in 2017 alone — those staying still in this rapidly changing environment will be left behind. This session will dig into the metrics of today’s customers and give attendees a blueprint for meeting customers’ mobile expectations. More than just building an app, this discussion will focus on effective data handling, time of transaction, and accessibility without making phone calls, among other topics.

Presenter: Shawn Concannon, TSD Rental LLC

10:30 AM - 11:00 AM

Networking Break

11:00 AM - 11:55 AM

Online consolidators of car rental bookings — brokers — offer an important channel of business for major car rental companies and independents alike. This seminar will give car rental operators insights into the types of brokers and their markets, show how brokers function, outline optimal use-case scenarios, and the pitfalls to avoid. Attendees will be given the tools to a mutually beneficial broker relationship that will best serve the car rental customer.

Presenters: Angela Margolit - Bluebird; Tony Davis - CarRental8; Stewart Brown - Advantage/EZ Rent A Car

 

11:00 AM - 11:55 AM

A rental transaction without a rental counter doesn’t necessarily mean you have to reinvent your business model — it should provide a frictionless customer experience while delivering operational savings to your business and bottom line. While small changes might work well for some, other opportunities allow operators to generate growth through new, tech-enabled services. But where do you start? This solutions-based seminar goes beyond the theoretical to applications you can implement by tweaking current operations or launching additional services that leverage your current infrastructure.

Moderator: Chris Brown     

Panelists: Alex Thibault - Vulog; Alan Woodland - Invers; Chay Lowden - Green Motion

12:00 PM - 3:00 PM

Event Center

3:00 PM - 3:55 PM

A new type of fleet owner is emerging to serve new markets such as commercial rentals to Uber and Lyft drivers and retail rentals through peer-to-peer platforms. Entrepreneurial and tech-savvy, these fleet suppliers are renting 20, 200 to 2,000 vehicles outside of the traditional model. In this New West of rental, the sweet spot to profitability depends on understanding depreciation, insurance, financing, and liability considerations for high utilization but high-mileage vehicles. Come see how it all works.

Moderator: Chris Brown     

Panelists: Eric Rothman - Fast Track Mobility, LLC; Joe Furnari - Hyrecar; Andro Vrdoljak - Turo

3:00 PM - 3:55 PM

There are many tactics top car rental operators deploy to “get” the job done and many variations of how people define success — but the common traits are an underlying passion for their business, the ability to view challenges in a positive way, and an appreciation for problem solving. In this interactive workshop, participants will learn ways to balance their time for quantifiable results, obtain 75%-80% of their sales and service results in 30% of their time, and leverage the power of perseverance to improve sales, service, and general operations. This workshop is designed for professionals who want a new perspective and demand actionable techniques. 

Presenter: Ken Stellon - fpg

4:00 PM - 5:00 PM

What will your car rental operation look like in two years from now, or five, or 10? It’s easy to believe that the giant tech companies and the auto manufacturers themselves will dominate the transportation market. Will there be a place for the smaller car rental operator? Our blue-ribbon panelists will delve into the essential elements for survival for independent players, the evolution of the neighborhood market, the future of the franchise model, viable niche markets, technology that could level the playing field, and more. This seminar will dive deep past the disruption and present the possibilities for tomorrow’s entrepreneurs.

Moderator: Chris Brown   

Panelists: Gaurav Kohli – Fox Rent-A-Car/JustShareIt; Arun Kumar – Alix Partners; Richard Lowden – Green Motion; Andrew Rodriguez – fpg

Gold Ballroom

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Testimonials

"Conference material well updated, overall experience is great and certainly promotes good business values, also encourages healthy competition for independent and big franchises."

-Mario Ortega, CEO, Mayan Drive, Merida, Yucatan

"The International Car Rental Show is a great forum for a fleet management software company like TSD, the global market leader, to show off our various solutions to car rental operators worldwide."

-Shawn Concannon, TSD, North Andover, MA

"Always a good show to attend and become current with the big picture of car rental. Experts, technological advances, and new products all in one two day package; it's great."

-Sharon Faulkner, Executive Director, American Can Rental Association, Long Lake, NY

"The International Car Rental Show is a great way to learn about the hot topics in the industry, to meet key players and to understand the evolution of the industry towards new mobility services."

-Vincent de Martel, Co-Founder, PALTO, Inc., Palo Alto, CA

"I enjoyed connecting with existing customers. They were our best sellers of the product."

-Paula Vercollone, DamageID, Pembroke, MA

"The International Car Rental Show is the one show to attend if you're interested in everything that's happening around the rental car business. It's an outstanding show with smart sessions and the best networking in the business."

-Mark Thomas, VP Marketing, RideCell, San Francisco, CA

"Time well spent.....relevant information. As the loaner car business increases in dealerships, more dealers need to attend."

-Randy Hoffman, Vice President, Ed Morse Automotive Group, Delray Beach, FL

"Another GREAT show that I am glad I did not miss! So many new things going on in this industry that we need to learn and know, like recalls. Looking forward to Auto Rental Summit in the fall."

-Shantelle Ford, General Manager, Tom Wood Group, Indianapolis, IN

"It was a great experience, especially for my first time. I highly recommend all new operators to attend as you can acquire years of knowledge in just a few days from these industry professionals."

-Nikimo Williams, Owner, Rent a Buggy, Providenciales, Turks and Caicos Islands

"The International Car Rental Show provides a wonderful venue to connect with this important industry and share ideas regarding trends."

-Chris Craft, 1st Source Bank

"The International Car Rental Show is the must-attend event of the year for me. It has helped shape and improve my business tremendously."

-Sharky Laguana, Chief Executive Officer, Bandago, San Francisco, CA

"I enjoyed every bit of the show and am looking forward to next year."

-Denise Chinnery, Administrative Manager, Paradise Jeep Rentals, Great Harbour

"International Car Rental Show is a great place to learn and network. The people are friendly and helpful, the technologies are insightful, the sessions are inspiring, and you just can't beat the relationships you form by seeing people in the flesh."

-Jon Dill, Contact Center Director, International Franchise Systems, Laurel, MD

"Great show and a great opportunity to do good networking."

-Jordi Rivero, Mex Rent a Car, Guadalajara, Jalisco

"Great format with an opportunity to meet rental car operators and attend seminars. this show is responsible for giving us access to the rental car industry. I highly recommend it."

-Mike Fischer, Automobile Technologies, Newport Beach, CA

"I sound like a recording. I try to attend the Show every year. I always bring back something to either make more money or save money. Most of the time both!"

-Nick Mariano, President, Priceless Rent A Car, New Hartford, NY

"As always it was a great show. Year after year I take things back home with me to make more money and save money!"

-Nick Mariano Jr., President, Priceless Rent A Car, New Hartfod, NY

"It was a great experience to attend the International Car Rental Show especially to know more of the future of the car rental which is mobility."

-Carlos Hernandez, Chief Development Officer, Mex Rent A Car, Guadalajara, Jalisco

Sponsors