April 15-17, 2019 // Paris Las Vegas

Speaker Presentations

Links of select speaker PowerPoint presentations are added to the page below after the close of each show. Show Management strives to gain consent to post presentations from all speakers.

2018 attendees can purchase session Audio Recordings here.

Stay tuned for 2018 PowerPoint presentations to be posted soon!


First Timers' Networking Orientation
Host: David PurintonPurCo Fleet Services, Inc

Opening Keynote Address: Car Rental and the Future of Mobility
Moderator: Chris Brown, Auto Rental News
Panelists: North Holbrook, Volvo Cars of North America; Dan Langford, Nevada Center for Advanced Mobility; Mark Thomas, RideCell

ACRA General Session
ACRA General Session - Marion
Featured Speaker: Bill Marion, Purdue Marion & Associates

8 Ways to Improve Your Rental Process
Moderator: Mary Jane Wells, MJW Consulting
Panelists: Rick Garlick, JD Power and Associates; Lori Tennant, MDL autoMation

New Mobility Models: Know the Opportunities, Legalities, and Risks
Presenters: Wesley Hurst, Polsinelli; Leslie Pujo, Plave Koch PLC

Harnessing Metrics in Your Loaner and Rental Department
Presenter: Shawn Concannon, TSD Rental LLC

How to Win Chargebacks and Reduce Fraud
Presenter: Suresh Dakshina, Chargeback Gurus

Should Your Dealership Do Retail Rentals In Addition To the Courtesy Transportation Program?
Presenters: Angela Margolit and Rob Hano, Bluebird Auto Rental Systems

Rate Strategy: Avoiding the Race to the Bottom - Morris
Rate Strategy: Avoiding the Race to the Bottom - Meyer
Moderator: Christy Morris, Rate Pros, LLC
Panelists: Richard Lowden, Green Motion; Michael Meyer, Rate-Highway, Inc.

Using Customer Data to Drive Direct Bookings and Increase Ancillary Sales
Moderator: Mary Jane Wells, MJW Consulting
Panelists: Nick DiPrima, TSD Rental LLC; Brad Fischer, Sojern, Ray McDiarmid, Boxever

The Secret Sauce of Retail Rentals
Moderator: Lori Tennant, MDL autoMation
Panelists: Patricia Dragon, Sedgwick Claims Management Services, Inc.; Chuck Myers, Anderson Automotive Group; Kevin Peck, Jim Norton Toyota; Phil Spink, Tom Wood Rental, Sixt

Europcar’s View on the Evolution of Mobility
Presenter: Marcus Bernhardt, Europcar Group

Damage Expense Recovery: Improve Your Process, Recoup Your Loss, and Keep the Customer
Moderator: Sharon Faulkner, American Car Rental Association (ACRA)
Panelists: Damon Haber, Record360; Ian Kusinitz, Empire Rent a Car; Marcus Lindsay, Bay Area Car and Truck Rental; PaulaMarie Vercollone, DAMAGEiD

Protecting Your Fleet from Problem Renters
Presenter: Steve Haney, Haney Law Group, PLLC

Closing Keynote Session: Legendary Customer Service Secrets from the Hospitality Industry
Keynote Speaker: Mary Ann Sena-Edelen, MGM Resorts International

Latin American Meeting: 

Actualización sobre el mercado de Brasil: Tendencias, amenazas y oportunidades
Ponente: Paulo Gaba, FENALOC Brazilian Car Rental Federation

Análisis perspicaz de datos de operaciones: ¿Cómo se comparan sus datos con los de ellos?
Ponentes: Andrés Lezcano, Bluebird Auto Rental Systems; Jim Tennant, The Tennant Group

Comprender el concepto de movilidad, servicios a petición y Uber - ¿Puede usted sacar provecho?
Moderador: Chris Brown, Auto Rental News
Panelistas: Javier Garcia, Mex Rent-A-Car; Chris Seymour, Carcloud; Peter Soutter, Good Travel Software

Tarifas de $1 en América Latina: Percepción y realidad (y cómo distinguirlas)
Moderador: Eddie Crespo, TSD Rental LLC 
Panelistas: Juan Carlos Morga, Mex Rent-A-Car; Alejandro Muniz, Economy Rent A Car; Karla Solis, America Car Rental; Carlos Vuillaume, Rentalcars.com



The Connected Car and Implications for Car Rental
Presenter: Egan Smith, U.S. Department of Transportation

How to Grow Corporate Rentals
Moderator: Angela Margolit, Bluebird Auto Rental Systems LP
Panelists: Elizabeth Alonso, MCar; Jorge Juan de la Guardia, Panama Car Rental

LATAM Car Rental Market — an Investment Perspective
Presenter: John Healy, Northcoast Research

Dealership Rental and Loaner Operations - the Legal View
Presenter: Wesley Hurst, Polsinelli

Managing Your Rental and Loaner Business: Three Case Studies
Presenters: Andres Lezcano and Michael Willits, Bluebird Auto Rental Systems

Franchising in the New Millennium: This Ain’t Your Grandfather’s McDonald’s
Presenters: Leslie Pujo, Plave Koch; Wesley Hurst, Polsinelli

Enterprise Holdings Talks Global Expansion
Presenter: Peter Smith, Enterprise Holdings Inc.

Why Lease? (And How)
Moderator: Sharon Faulkner, American Car Rental Association (ACRA)
Panelists: Lisa Cisler, Ace Rent a Car of Tampa; Ben Rosenbloom, Marple Fleet Leasing LLC; Harry Willner, Fleetway Leasing

Mastering Online Marketing and Phone Sales
Presenters: Jon Dill, NextCar, Priceless and Rent-A-Wreck; Jason Manelli, NextCar, Priceless and Rent-A-Wreck; Doris Morningstar, Hibu

Rising Costs, Lower Values: How to Keep Fleet Costs in Check
Moderator: Jim Tennant, Tennant Group
Panelists: Shawn Concannon, TSD; Joe Lyons, Marple Fleet Leasing, LLC; Brad Meyer, Consultant and Former Dollar Thirfty Operator

Remarketing with Online Auctions: a Step-by-Step Guide
Moderator: Robert Camp, Alliance Inspection Management
Panelists: Jeff Hart, Manheim; Chris Reeves, Ally | Auto Remarketing

Plan for Disruption: Making Industry Consolidation Work for You
Presenter: Mike Kane, VRCG, Inc.

News & Updates

img Announcing the Opening Keynote Speaker

Alexander Sixt of Sixt, SE will deliver "Sixt’s Outlook on Growth Initiatives in the Global Car Rental and Mobility Markets."

img Announcing the Breakfast Keynote Speaker

Executive Vice President, Chief Marketing Officer Leo Lihong Cai of eHi Car Services will present "New Mobility in China" on Tues. April 17.

img Mobile App

Now Available! Download International Car Rental Show's mobile app today!

img Book at Bally's and Enter the Raffle!

Book a room at Bally's for a chance to win a giftcard!

Contact Us:

(800) 576-8788


"It was a great experience to attend the International Car Rental Show especially to know more of the future of the car rental which is mobility."

-Carlos Hernandez, Chief Development Officer, Mex Rent A Car, Guadalajara, Jalisco

"Always a good show to attend and become current with the big picture of car rental. Experts, technological advances, and new products all in one two day package; it's great."

-Sharon Faulkner, Executive Director, American Can Rental Association, Long Lake, NY

"The International Car Rental Show is a great way to learn about the hot topics in the industry, to meet key players and to understand the evolution of the industry towards new mobility services."

-Vincent de Martel, Co-Founder, PALTO, Inc., Palo Alto, CA

"The International Car Rental Show is the one show to attend if you're interested in everything that's happening around the rental car business. It's an outstanding show with smart sessions and the best networking in the business."

-Mark Thomas, VP Marketing, RideCell, San Francisco, CA

"It was a great experience, especially for my first time. I highly recommend all new operators to attend as you can acquire years of knowledge in just a few days from these industry professionals."

-Nikimo Williams, Owner, Rent a Buggy, Providenciales, Turks and Caicos Islands

"Great format with an opportunity to meet rental car operators and attend seminars. this show is responsible for giving us access to the rental car industry. I highly recommend it."

-Mike Fischer, Automobile Technologies, Newport Beach, CA

"I enjoyed connecting with existing customers. They were our best sellers of the product."

-Paula Vercollone, DamageID, Pembroke, MA

"Another GREAT show that I am glad I did not miss! So many new things going on in this industry that we need to learn and know, like recalls. Looking forward to Auto Rental Summit in the fall."

-Shantelle Ford, General Manager, Tom Wood Group, Indianapolis, IN

"Conference material well updated, overall experience is great and certainly promotes good business values, also encourages healthy competition for independent and big franchises."

-Mario Ortega, CEO, Mayan Drive, Merida, Yucatan

"Great show and a great opportunity to do good networking."

-Jordi Rivero, Mex Rent a Car, Guadalajara, Jalisco

"Time well spent.....relevant information. As the loaner car business increases in dealerships, more dealers need to attend."

-Randy Hoffman, Vice President, Ed Morse Automotive Group, Delray Beach, FL

"The International Car Rental Show is the must-attend event of the year for me. It has helped shape and improve my business tremendously."

-Sharky Laguana, Chief Executive Officer, Bandago, San Francisco, CA

"The International Car Rental Show provides a wonderful venue to connect with this important industry and share ideas regarding trends."

-Chris Craft, 1st Source Bank

"I enjoyed every bit of the show and am looking forward to next year."

-Denise Chinnery, Administrative Manager, Paradise Jeep Rentals, Great Harbour

"The International Car Rental Show is a great forum for a fleet management software company like TSD, the global market leader, to show off our various solutions to car rental operators worldwide."

-Shawn Concannon, TSD, North Andover, MA

"International Car Rental Show is a great place to learn and network. The people are friendly and helpful, the technologies are insightful, the sessions are inspiring, and you just can't beat the relationships you form by seeing people in the flesh."

-Jon Dill, Contact Center Director, International Franchise Systems, Laurel, MD

"As always it was a great show. Year after year I take things back home with me to make more money and save money!"

-Nick Mariano Jr., President, Priceless Rent A Car, New Hartfod, NY

"I sound like a recording. I try to attend the Show every year. I always bring back something to either make more money or save money. Most of the time both!"

-Nick Mariano, President, Priceless Rent A Car, New Hartford, NY