9:00 AM - 10:00 AM || -
How will customer expectations change in a post-COVID-19 world? Using insights from the just-released 2020 North America Rental Car Satisfaction Study, Jennifer Corwin and Michael Taylor of J.D. Power & Associates will evaluate the critical components that drive satisfaction among car rental customers and others in the travel spectrum such as hotels and airlines. They’ll deliver data-based recommendations on the critical steps operators can take to drive satisfaction and how to take advantage of new potential sales opportunities in the changing travel landscape.