Winning Customer Payment Disputes the Smart Way

April 26
2:00 PM - 2:55 PM

Marty Williams
Chargeback Gurus

Sharon Faulkner
American Car Rental Association (ACRA)

Sandra Coyle
Fox Rent a Car

Billing disputes in the car rental industry are costly and are known to affect your brand, customer loyalty and impact your bottom line. Learn how Fox Rent A Car was able to successfully combat chargebacks and leads the way on effective chargeback management. The panelists in this session will discuss 1) the reasons for credit card disputes in the car rental space; 2) how to implement strategies to proactively prevent disputes, and 3) how to fight bogus disputes and maximize revenue recovery. 

Moderator: Sharon Faulkner, ACRA