April 15 - 17, 2024 | Las Vegas, NV


Israel Alvarez

Israel Alvarez

Executive Director LAC | Frontline Performance Group / fpg

Israel leads FPG’s Latin American and the Caribbean automotive client base. He has over +20 years of general operations experience in both independently owned and corporate car rental locations. He has delivered FPG sales management sessions and rental agent training seminars with every major brand in over 15 countries and has expanded FPG’s presence through various continents.

Session Archive

New Methods to Enhance the Customer's Experience During the Travel Recovery Period

August 16, 2021
4:00 PM - 4:45 PM (PT)

With the return of travel a new customer has entered our world. You could call them a “Revenge,” “Cautious,” or “Bleisure” traveler, or they seek Value > Brand. This workshop will share best practices on how to interact with these new renters in ways that will lead to higher sales, CSI scores, and customer retention levels. More Info