April 16 - 18, 2023 | Paris Las Vegas Hotel & Casino | Las Vegas, NV


Jennifer Corwin

Jennifer Corwin

Director, Consumer Insights | J.D. Power

Jennifer Corwin is the Director of Consumer Insights for Global Travel and Hospitality and Strategic Initiatives at J.D. Power. She is responsible for thought leadership and providing insights and analyses in the company’s Voice of the Customer research across the travel and hospitality sector. Her work spans multiple industry verticals within the travel practice (hotels, airlines, rental cars, airports, cruise lines, loyalty programs, and destinations).  

Ms. Corwin has been with J.D. Power since 2011. Prior to assuming her role within the consumer insights team, she provided industry insight and thought leadership within the Global Travel and Hospitality Practice oversight and management of the company’s three major syndicated studies from a research operations standpoint: the North America Hotel Guest Satisfaction Index Study; the North America Airline Satisfaction Study; and the North America Rental Car Satisfaction Study. 

Session Archive

Car Rental and the Customer Experience in the Reset and Recovery Phases

October 19, 2020
9:00 AM - 10:00 AM (PT)

How will customer expectations change in a post-COVID-19 world? More Info

Published Work