April 16 - 18, 2023 | Paris Las Vegas Hotel & Casino | Las Vegas, NV
Michael Taylor is the Practice Lead for Travel at J. D. Power and has responsibility for Rental Car, Airport and Airline studies. He has more than two decades of Rental Car experience, working with all major brands under the Enterprise, Hertz and Avis banners. He has worked with all the major airlines including UAL, American, Delta, Southwest, Alaska, Air Canada and JetBlue. Michael currently works with over 20 North American airports including JFK, EWR, LGA, MIA, LAS, DEN, DTW, IAH, HOU, MCO, BOS and others.
How will customer expectations change in a post-COVID-19 world? More Info